3vvv's Privacy Policy
Your personal information is completely safe with us. We protect your privacy using SSL encryption and internationally recognized data security standards.
1. Introduction and Scope
3vvv is committed to providing users in Bangladesh with a safe, transparent, and trustworthy online gaming environment. We believe you should have full control over your personal information. This privacy policy clearly explains what information we collect, why we collect it, how we store it, and what steps we take to protect it.
This policy forms part of a legal agreement between you and 3vvv. Continuing to use our services indicates that you have read and accepted the terms of this privacy policy. If you disagree with any term, please contact us.
2. What Information We Collect
3vvv collects two types of information from you — information you provide directly and information collected automatically. Each category is described in detail below.
2.1 Information You Provide Directly
Identity Information
Your full name, date of birth, national ID or passport number (for age verification), and your gender.
Contact Information
Email address, mobile number, and residential address. This information is used for account verification and support.
Financial Information
bKash, Nagad, or Rocket account numbers (partial). Full payment details are stored in our encrypted system.
Account Information
Username, encrypted password, security questions and answers, and two-factor authentication settings.
2.2 Information Collected Automatically
- IP address and device type (mobile, tablet, desktop)
- Browser type, version, and operating system
- Time and date of access to our site and a record of pages viewed
- Information obtained from cookies and similar tracking technologies
- Gaming activity logs — betting history, win and loss records
- Full transaction history — details of deposits and withdrawals
3. Purpose of Using Information
3vvv collects your information only for specific and legitimate purposes. We do not sell your information to any third party without your consent. The main purposes for which we use your information are described below.
4. Information Storage and Security
3vvv gives the highest priority to protecting your information. We use internationally recognized security technologies that keep all your personal and financial information safe.
4.1 Technical Security Measures
- SSL/TLS Encryption: All data transferred between your browser and our servers is protected by 256-bit SSL encryption.
- Data Encryption: All sensitive information stored (passwords, payment details) is kept in an encrypted state.
- Firewall Protection: Multiple layers of firewalls and intrusion detection systems keep our servers secure.
- Regular Security Audits: Third-party experts regularly test the security of our systems.
- Two-Factor Authentication: You are given the option to enable two-factor security (2FA) when accessing your account.
4.2 Data Retention Period
We retain your information for as long as your account is active. Even after an account is closed, certain information may be retained for at least five years due to legal obligations. Transaction records are kept in accordance with anti-money laundering regulations.
Once the need to retain data has passed, we securely delete or anonymize the information so that your identity can no longer be identified in any way.
5. Information Sharing and Third Parties
Payment Processors
Only the necessary information is shared with payment providers such as bKash, Nagad, and Rocket to complete transactions. These organizations are governed by their own privacy policies.
Technology and Service Partners
Only the information necessary to provide services is shared with gaming software providers (such as Pragmatic Play, JILI, and Spribe) and technology infrastructure partners.
Legal Obligations
Information may be provided when required by a court order, a lawful request from an investigating authority, or applicable law. In such cases, we always provide the minimum necessary information.
Fraud Prevention
Sharing information with relevant authorities to prevent money laundering, fraud, and illegal activities is our legal responsibility.
6. Cookies and Tracking Technologies
Cookies are small text files stored on your device that help our website remember your preferences. 3vvv uses the following types of cookies.
Essential Cookies
Essential for maintaining login sessions and security protection. These cannot be disabled.
Functional Cookies
Used for your language preferences, gaming settings, and personalized experience.
Analytics Cookies
Help analyze site usage statistics to improve our services. Data remains anonymous.
Security Cookies
Used to detect fraudulent activity and ensure account security.
You can control cookies at any time by changing your browser settings. Please note, however, that disabling essential cookies may cause some site features to not work properly.
7. Your Rights and Controls
As a user of 3vvv, you have the following rights over your own information. To exercise these rights, please contact our support team.
8. Protection of Minors
3vvv provides services only to those aged 21 or above. We never knowingly collect information from minors.
Age verification during registration is mandatory. If we become aware that a minor is using our services, that account will be closed immediately and all collected information will be securely deleted.
If you believe a minor is using our platform, please notify our support team immediately.
9. International Data Transfers
3vvv's servers and technology infrastructure may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that it remains protected by the same high standard of security everywhere.
For international data transfers, we maintain contractual security arrangements consistent with relevant data protection regulations and work only with trusted partners who adhere to equivalent security standards.
10. Policy Changes and Updates
3vvv may update this privacy policy from time to time. The policy is reviewed to keep pace with changes in technology, law, or our services.
- For significant changes, you will be notified in advance by email or through a notice on the platform.
- Changes will take effect from the date the revised policy is published — this date will be noted at the top of the page.
- Continuing to use our services after any changes indicates that you have accepted the new policy.
- Previous versions are kept in an archive and can be provided upon request.
If you have any questions about policy changes, please do not hesitate to contact our support team.
11. Contact Us
If you have any questions, concerns, or requests regarding your information related to this privacy policy, please reach out to us through the channels below. Our data protection team will respond to your request as quickly as possible.
Support and Data Protection Team
[email protected]
24/7 direct assistance available in Bengali
Email requests are typically answered within 24-48 hours (BST, UTC+6)
For more information, visit our About Us, Terms and Conditions, and Responsible Gaming pages.